As a consumer, you generally have a 14-day right of withdrawal. This means you may cancel your online purchase within 14 days of receiving the goods, without giving any reason.
How to exercise your right of withdrawal
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Notify us within 14 days of receiving your order that you wish to withdraw from the contract.
You can do this by email at contact@nutrioshop.nl or via our contact form. In the message you can state your name and order number. In turn, we'll send you a link to print the return label. -
Return the products within 14 days after notifying us of your withdrawal. You may only handle and inspect the products to the extent necessary to determine their nature, characteristics, and proper functioning — just as you would in a physical shop.
Notice: we may wait to issue your refund until we have received the returned goods or until you have provided valid proof of return.
Return shipping costs
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Return shipping costs are normally paid by the consumer, unless we clearly state otherwise in advance.
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If we failed to inform you in advance that you must pay the return shipping costs, these costs will be borne by us.
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When you return your entire order, we refund all payments received, including the standard shipping costs for the original delivery (excluding any extra costs for choosing a premium delivery option).
Refunds
Once we have received your withdrawal notification, we will refund all payments within 14 days.
We may withhold the refund until the returned goods have been received or proof of return has been provided.
Refunds will be made using the same payment method you used for your original transaction, unless explicitly agreed otherwise.
Condition of returned products & depreciation
Please return products carefully and preferably in their original packaging.
If a product has lost value because it was used beyond what is necessary to check its nature and functioning, we may charge a compensation for this depreciation. This will always be clearly explained.
Return address
Please return your items, in the original packaging and together with your invoice or packing slip, to:
NutrioShop
Solckamastins 18
8925 EH Leeuwarden
The Netherlands
We strongly recommend using a shipping method that includes tracking and keeping your shipment receipt until your return has been processed.
Defective or incorrectly delivered products
If you receive a defective or incorrect product, please contact us as soon as possible by emailing contact@nutrioshop.nl and include a short description and photos if applicable.
We will resolve the issue at no cost to you by replacement, repair, or refund, in accordance with legal warranty rules.
Questions or complaints
If you have any questions about returns or your order, feel free to contact us at contact@nutrioshop.nl.
If we cannot resolve a dispute together, consumers may seek further assistance via applicable consumer protection organizations or regulatory authorities in accordance with Dutch and EU law.
Final note
This Return & Withdrawal Policy has been prepared in compliance with applicable Dutch and European Union consumer protection legislation. We reserve the right to amend this policy at any time. The most up-to-date version will always be available on our website.